Privacy Policy

This privacy policy sets out how Jack O Bryans Ltd (“we”, “our”, or “us”) collects, uses, and protects any information that you provide when using our website, www.jackobryans.com (the “website”).

We are committed to protecting your privacy and handling your data securely and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant legislation.

Who We Are

We are Jack O Bryans Ltd. Our company number is SC615687.

Our registered office is Cairnfield, 14 School Road, Balmullo, St Andrews, Fife, KY16 0BD and our trading address is 5 Chalmers Street, Dunfermline, Fife, KY12 8AT.

You can contact us using the email address mail@jackobryans.com.

For the purposes of data protection legislation, we are the “data controller” for any personal information you provide to us.

What This Policy Covers

This policy explains:

  • What personal data we collect
  • How we collect and use it
  • How we store and protect your data
  • Your rights regarding your data
  • How to contact us about your privacy

This policy applies only to data collected through our website or related services. Third-party websites and platforms we use (such as Quandoo) have their own privacy policies and terms, which we encourage you to review separately.

Information We May Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

This includes data you submit by:

Booking a table via Quandoo;

Subscribing to our email newsletter via EmailOctopus;

Filling in forms on our website (e.g. contact or enquiry forms); and/or

Interacting with us by phone, email or in person.

Examples of this data may include:

  • Full name;
  • Email address;
  • Phone number;
  • Postal address (for gift cards);
  • Date of booking or visit; and/or
  • Marketing preferences.

Please note that bookings and gift card purchases are processed directly through third-party platforms. We do not collect or store your payment information ourselves.

b) Information We Collect Automatically

  • When you use our website, we may automatically collect:
  • IP address;
  • Device and browser information;
  • Operating system;
  • Referral source (how you found the website);
  • Pages visited and time spent on site; and/or
  • Actions taken on the website (e.g. clicks).

This is collected via Google Analytics and standard server logs to help us improve user experience and website performance.

c) Information from Third Parties

We may receive data from:

  • Quandoo (if you opt into marketing during booking);
  • EmailOctopus (if you subscribe to our mailing list); and/or
  • Our sister restaurant, The Crab & Lobster Fish Shack, for cross-promotional purposes, where consent has been given.

How We Use Your Information

We may use your personal data to:

  • Process and manage your bookings or enquiries;
  • Deliver gift cards as requested;
  • Send you newsletters or marketing emails (if you have opted in);
  • Improve website usability and performance;
  • Respond to your feedback, reviews, or complaints; and/or
  • Comply with legal obligations.

We will only use your information where we have a lawful basis to do so, including:

  • Consent , e.g. you’ve opted in to receive marketing;
  • Contractual necessity, e.g. fulfilling a gift card order;
  • Legal obligation, e.g. where required by law or for tax/accounting purposes; and/or
  • Legitimate interest, e.g. improving our website or services.

Third-Party Services

We work with the following platforms:

  • Quandoo for table reservations (Privacy Policy);
  • EmailOctopus for email newsletter management (Privacy Policy);
  • Google Analytics and Google Search Console for tracking and optimising website traffic.

We do not sell or rent your data to third parties. We may share limited information with The Crab & Lobster Fish Shack where appropriate and consent has been given.

Cookies and Website Tracking

Our website uses cookies and similar technologies to provide functionality and collect usage data. These include:

  • Essential cookies for website operation;
  • Analytical cookies to track usage patterns via Google Analytics; and/or
  • Preference cookies to remember your settings or choices.

You can control or disable cookies via your browser settings. Disabling cookies may impact certain website features.

Data Security

We are committed to ensuring your data is secure. We use industry-standard encryption, secure servers, and access controls to protect your information. Our third-party providers also meet high standards of data protection.

However, transmission of information over the internet is not entirely secure. While we do our best to protect your data, any transmission is at your own risk.

Where Your Data Is Stored

Data may be stored on secure servers in the UK, EU, or USA, depending on our providers’ infrastructure. Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, including:

  • Booking information for up to 2 years from your last reservation;
  • Gift card information for up to 7 years for financial compliance;
  • Mailing list data until such time you unsubscribe or request deletion; and
  • Website analytics data for up to 26 months.

You can request deletion of your data at any time (see below).

Your Rights

You have rights under data protection law, including:

  • Right of Access to know what data we hold about you;
  • Right of Correction to fix any inaccuracies;
  • Right of Deletion to request your data be erased;
  • Right of Restriction to limit how your data is used;
  • Right of Portability to receive your data in a structured format;
  • Right of Objection to certain uses (e.g. marketing); and 
  • Right to Withdraw Consent at any time.

To exercise your rights, please send an email to mail@jackobryans.com.

If you are not satisfied with how we’ve handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Links to Other Websites

Our website may contain links to third-party sites, including Quandoo. We are not responsible for their privacy practices. We encourage you to review their policies when using those services.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. Please check back regularly for updates.

Effective Date: 23 June 2025

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